Return & Refund Policy

We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

Return Shipping

🌿 Free Returns Policy 

Eligible U.S. returns include a prepaid return shipping label at no additional cost.

We offer free returns within 60 days for all orders placed directly through Linen House Hawaii.

• Items must be returned in original condition (unworn, unwashed, with tags).
• Refunds will be issued to your original payment method.
• Discounts and offers will be reflected in your refund amount.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and include your order number and photos of the item. We’ll review the issue and provide instructions for a replacement or refund at no additional cost to you.

How to Start a Return

Please start your return online before mailing your item back to us. Once your return request is submitted and approved, you’ll receive return instructions and, when applicable, a prepaid return shipping label.

Please do not send items directly to our return address without first submitting a return request, as this may delay processing of your refund.

Please log in to your account to start the return process. You can start here.

Exchanges
We do not currently offer direct exchanges. If you would like a different size, color, or style, please return the eligible original item and place a new order for the item you prefer. This helps you receive your replacement item more quickly and avoids it selling out while your return is being processed.

Exclusions – Non-refundable items:

• Final Sale items (deeply discounted and not eligible for return)

Refunds

Once we receive and inspect your return, your refund will be issued to your original payment method or as store credit, based on your preference. Please allow 5–7 business days for the refund to appear in your account.

Shipping Address

99-055 Kauhale st.
Honolulu, HI
96701

Questions?

For questions, please contact our customer service team at returns@linenhousehawaii.com.